Refund policy

Custom orders

405 Prints makes products to your approved artwork and order specifications. Custom orders cannot be returned or exchanged for a change of mind after proof approval, including a size selected incorrectly or an error in approved artwork. Please review your proof, quantities, sizes, and shipping details carefully before approving production.

Changes and cancellations

Contact orders@405prints.com as soon as possible to request a change or cancellation. Available options depend on whether design work or production has started. We will explain any work already completed and confirm the available resolution before proceeding.

Damaged, defective, or incorrect items

Please contact us within 14 calendar days of delivery with your order number and clear photos of the item, packaging, and issue. Keep the items and packaging while we review your request. If an item is defective, damaged, or does not match the approved order because of our error, we will review it for a replacement or refund.

Returns and refunds

Contact us before sending anything back. If a return is needed, we will provide authorization and return instructions. We cover an authorized return required because of a confirmed defect, damage, or our error. Approved refunds are issued to the original payment method; processing time depends on your payment provider. We will notify you of the outcome of our review.

This policy does not limit rights or remedies that cannot be excluded under applicable law.

Questions: orders@405prints.com or our contact page.